Terms of Service

These Terms are a contract between you and StudyDesk — [LEGAL ENTITY NAME], [REGISTERED ADDRESS] — made under the Indian Contract Act, 1872. They govern your use of the StudyDesk website, the library-owner dashboard, and the StudyDesk Android app (together, the "Service").

By creating an account, accepting a subscription, or otherwise using the Service, you accept these Terms. If you do not accept them, do not use the Service.

We may offer different terms for different roles. A library owner acting for their library is bound by these Terms as the account holder; a member using the Service at their library's direction accepts these Terms as an end user of a library they have a membership with.

These Terms apply alongside our Privacy Policy, which forms part of this contract.

You must be at least 18 years old to create an account, and you must be legally able to enter into a contract.

You agree to give accurate information when you register and to keep it accurate. You are responsible for activity that happens under your account, so keep your credentials to yourself.

Tell us promptly if you suspect unauthorised access to your account. If you are a library, you are responsible for who you give staff access to, and for removing it when someone leaves.

A library owner subscribes to a paid StudyDesk plan for a fixed term. The plan, its seat allowance and its price are shown at the point of purchase and in the in-app pricing screen.

Owner subscriptions are billed in advance for the term you select. Prices are exclusive of GST and of any applicable taxes and fees, which are shown separately before you pay.

If a plan term ends and is not renewed, your library moves to a grace period before features are restricted. We publish the length of the grace period in the product and in your account. During a grace period your records remain readable and your library keeps working.

Important: a lapsed or read-only subscription never results in your library's data being deleted. Your records belong to your library, not to us.

A library sells seats to members for particular shifts, under plans the library sets. Those arrangements are between the library and its members.

StudyDesk provides the system of record: seats, shifts, plans, allocations, lockers, memberships and attendance. The library sets the commercial terms — price, duration, renewal, lockers, deposits — and is responsible for displaying them to members and for applying them fairly.

We are not a party to the contract between a library and its members, and a dispute about what a member was owed is a dispute between them. We will, however, provide the records, so the question can be settled on evidence rather than memory.

Each library has its own QR pass, displayed at the gate. Members record entry and exit by scanning that pass from the StudyDesk app. Staff can also record attendance from their side.

The QR pass and any member pass issued to you are personal credentials. You must not:

• let another person use your pass, or use another person's;
• copy, photograph or redistribute your pass except where your library has expressly permitted it;
• attempt to scan in a way that bypasses the gate check.

Doing so corrupts the attendance record, which is the thing both you and your library rely on. We may suspend access where we have reasonable grounds to believe a pass has been shared or misused, and we will tell you why.

Attendance records are stamped against a seat, a shift and a time. That is what makes them useful later; please do not ask us to alter one to resolve a disagreement.

Members pay their library — by cash at the counter, by UPI, or by card. Those payments go to your library, not to StudyDesk. We process them only so they can be recorded against your membership.

We never see or store your card number, CVV or UPI PIN. Card and UPI details are handled inside the payment gateway, which handles them under its own terms.

StudyDesk's own owner subscriptions are billed through our payment and billing providers, and those charges are separate from any member payment you receive.

Owner subscriptions: you may cancel at any time. A cancellation takes effect at the end of the current paid term, and we do not part-refund a term already served, because the seats, storage and support behind that term have already been consumed. We will say so plainly at the point of purchase.

Where we have failed to provide a paid feature for a material period, we will provide a proportionate credit or, at your option, a refund. That is a commitment, not a discretion we intend to exercise narrowly.

Member fees, seat charges, locker deposits and renewals are between the member and the library. StudyDesk does not set them, does not hold them, and does not adjudicate them — though we will provide the payment and attendance records if asked to help resolve a dispute.

Tax invoices are issued for subscriptions and are retained for the periods required by applicable tax law.

You must not use the Service to do anything unlawful, and you must not use it to harm the Service, another library, or another person.

Specifically, you must not:

• upload or transmit content that is unlawful, infringing, defamatory, or that depicts the sexual exploitation of children;
• attempt to gain access to another library's data, or to any account that is not yours;
• probe, scan or test the vulnerability of the Service except with our written permission;
• interfere with, disrupt, or place an unreasonable load on the Service;
• use the Service to send unsolicited bulk messages;
• misrepresent your identity or your authority to act for a library.

The Information Technology Act, 2000 — in particular its provisions on obscenity, intermediary obligations and the preservation of records — continues to apply to the Service, and so do the rules made under it.

Your data is yours. Your library retains ownership of its member records, attendance records, payment records and any content it uploads. By using the Service you grant us only the licence needed to host, process, back up and display that data to you and to the library you belong to — for as long as your account is active.

StudyDesk, our name, our logo and the software itself are our property, including our trade marks, design and documentation. Nothing in these Terms transfers that ownership to you. You may not copy, resell, reverse-engineer or create derivative works from the Service except where the law expressly permits it notwithstanding this clause.

If you send us feedback or an idea, you allow us to use it without restriction or obligation — but you keep ownership of anything you send us that is your pre-existing work.

Our Privacy Policy forms part of these Terms and is the document that governs personal data. Section 10 of that policy describes what we collect and why.

We process personal data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023, and we apply the obligations of that Act and the Digital Personal Data Protection Rules, 2025. We maintain the security safeguards the Act and Rules require, including the reasonable security practices required by section 43A of the Information Technology Act, 2000.

Electronic records, notices and receipts generated through the Service are valid electronic records for the purposes of section 65B of the Information Technology Act, 2000.

The Service relies on third-party providers, including our hosting, payment, messaging and push notification providers. They are listed in section 9 of our Privacy Policy and each is bound to us by contract.

A third-party service is provided by that provider on its own terms. We do not endorse them, and we are not responsible for their acts or omissions — but we are responsible for our choice of them and for giving them proper instructions.

We work hard to keep StudyDesk available, and we will tell you about planned maintenance. But we do not promise that the Service will be uninterrupted, error-free, or available at every moment.

To the maximum extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose. Nothing in these Terms excludes a warranty or liability that cannot lawfully be excluded — in particular, the guarantees given to consumers under the Consumer Protection Act, 2019 are not excluded.

We are not responsible for the accuracy of commercial information a library enters about itself, or for decisions a library takes on the basis of the Service.

We are not liable for indirect or consequential loss, or for loss of profit, revenue or opportunity, arising out of your use of the Service.

Subject to what follows, our total liability to you for any claim arising out of or relating to the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim — and for a free account, to nothing.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. Those exclusions are not reduced by anything else in this clause.

You agree to indemnify us against claims, damages and reasonable costs arising from your breach of these Terms, your violation of law, or your infringement of someone else's rights.

This obligation applies whether the claim is made by a third party or by a member of your library, and it does not apply to the extent the claim arises from our own act or omission.

You can close your account at any time. We may suspend or terminate an account if you materially breach these Terms, if required to do so by law or by a competent authority, or if we need to protect the Service or other users.

Where we can, we will tell you why and give you a chance to put it right first.

When a library's account ends for any reason, its data is retained and remains exportable for a reasonable period so it can be retrieved. We will not delete a library's records because a subscription lapsed, was cancelled, or was terminated for non-payment — deletion requires an instruction from the library.

Where you are a consumer, the Consumer Protection Act, 2019 applies, and so do the Consumer Protection (E-Commerce) Rules, 2020.

We are an e-commerce entity for the purposes of those Rules. Under rule 6 we have appointed a grievance officer, whose name, contact details and designation are published below and in the Service.

Our commitment to you:

• Your grievance is acknowledged within 48 hours.
• It is resolved within one month of receipt.
• If you are not satisfied, you may approach the District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or use the National Consumer Helpline.

We do not discourage a complaint by asking you to withdraw it, and we do not make the resolution of a grievance conditional on you withdrawing it.

Grievance Officer: [GRIEVANCE OFFICER NAME] — [GRIEVANCE EMAIL] Support: support.studydesk@gmail.com · +91 91429 26740

These Terms are governed by the laws of India. The courts at Ranchi, Jharkhand have exclusive jurisdiction, subject to the escalation described below.

If you are a consumer and a complaint has not been resolved under section 16, the consumer fora is the appropriate next step and takes precedence over this clause.

Nothing in these Terms prevents either of us from approaching a consumer forum, the Data Protection Board of India, or any authority with jurisdiction, at any time.

We may update these Terms as the Service or the law changes. Material changes are notified in advance by email and in-app notice, and the "Last updated" date below changes.

If you continue to use the Service after the effective date of a revision, you accept it. If you do not accept it, you may close your account before that date; if you are a paying owner, we will not penalise you for leaving rather than accepting a change you do not agree with.

These Terms, together with our Privacy Policy and any order or plan confirmation you accept, are the entire agreement between you and StudyDesk, and supersede anything said earlier.

Neither of us is liable for a failure to perform caused by something outside our reasonable control.

You may not assign these Terms without our written consent. We may assign them to a successor of the business, and we will tell you if we do.

A term that turns out to be unenforceable does not make the rest unenforceable. If you do not enforce a provision, we do not give up our right to enforce it later.

These Terms are written in English. If a translation is provided for convenience, the English version prevails.

Questions about these Terms:

StudyDesk — [LEGAL ENTITY NAME] [GRIEVANCE OFFICER NAME], Grievance Officer [GRIEVANCE EMAIL]

Support: support.studydesk@gmail.com Phone: +91 91429 26740

We acknowledge enquiries within 24 hours and aim to respond to the substance within five business days. Consumer complaints follow the 48-hour acknowledgement and one-month resolution commitment in section 16.